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As the CEO of NCRI for the last 35 years, I've focused NCRI’s attention on the connection we have with our customers. We fill an important need in our customers' lives - the need for restoration when disaster strikes. This includes restoration of property, restoration of treasured belongings and, most importantly, the restoration of "peace of mind". We have helped corporations recover from the worst disasters for nearly three decades by assisting with the unfortunate business interruption, and the structure and content damage (both moderate and severe), resulting from disasters that occur frequently, randomly and without warning. As one of the world's largest catastrophe restoration companies, we make choices every day that significantly impact people, communities and the environment. As we move forward, I want NCRI executives and employees alike to understand the multitude of ways we touch the world. We must then take bold steps to focus on quality and customer satisfaction. Quality is a way of thinking incorporated into every decision we make and every action we take. It is reflected in our values, our services and our behavior. It moves us to use our resources to steadfastly seek ways to make our company better able to serve our clients. We have assisted hundreds of companies, corporations, universities and manufacturing plants with a Pre-Event Emergency Contingency Plan to minimize loss and speed the recovery time. Our corrosion control and dehumidification services are efficient, proprietary and designed to meet the highest standards of ISO 9000 and EPA requirements. I believe that our company has enjoyed long-term success because we are built from a clear vision, reflect important values such as customer service and the consideration of others, and have firmly set our goal on total quality in all that we do. Sincerely, Nick Easter,
CR, CMH, CMRS, WLS NCRI — National Catastrophe Restoration Inc. |
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One of NCRI's most essential qualities is our attention to needs in time of distress. National Catastrophe Restoration, Inc. offers 24-hour response to potential and existing catastrophic circumstances. Our state-of-the-art broad band communications network links NCRI to every corner of the globe, allowing access to information on weather conditions around the globe. From the smallest house fire in the Midwest to the most devastating hurricane on the East Coast, NCRI is there. A fire in a major university could mean thousands of students left without shelter or without library resources or food services. Water damage in a major office building could mean multiple businesses facing loss of business operations and potential financial ruins. NCRI has established emergency response plans with universities, financial institutions, insurance providers, non-profit organizations, and other major industry leaders to ensure prompt mobilization of our Disaster Response Teams in time of need. With the establishment of an emergency response plan with NCRI, the conditions are monitored and priority service given when disaster strikes. Disaster can strike at any time. Don't be caught unprepared . . . be ready with NCRI. |
 Carl Maxson, CRT, CMRS, WRT, ASD Senior Vice President |
At NCRI we are never satisfied with the status quo. We are constantly exploring new technology and advances in restoration services, so that we will remain as an industry leader in providing full and total restoration solutions. This very quest for technological superiority led NCRI to be among the first in the nation to perfect the mobile application of dry ice blasting for restoration purposes. It further drove us to become specialists in the very delicate field of electronic media and data transfer applications. The more sophisticated the computer age has become, the more challenging restoration of electronic components has become. NCRI has stepped up to provide the latest in restoration methodology related to information technology, including computer-based applications, sophisticated back-end servers, information terminals, and magnetic optical technology. When disaster strikes, we offer solutions beyond the norm. In addition to boarding up windows and tarping roofs, we offer shrinkwrap property protection. We provide emergency power through mobile generators. From large desiccant dehumidifiers utilized to provide climate controlled atmospheric restoration in commercial buildings, to the small turbo fans used for residential purposes, NCRI maintains one of the largest equipment inventories anywhere. You can rely on NCRI to be at the forefront of supplying new methods and applications that will expedite restoration, reduce costs and minimize business interruption. |
 Linda DeTienne, CFM, CFMJ Vice President - Corporate Business Development |
When disaster strikes, and it may be today, you need trained, experienced, professional help, FAST! NCRI — National Catastrophe Restoration, Inc., with nearly three decades of restoration experience, has earned a national reputation for a local presence. That means we respond to every emergency as if it were the company next door . . . because with our network of global affiliates, every company IS next door. Our Disaster Response Teams are on standby alert 24 hours a day, 365 days per year. With a single call to our 24-hour toll-free number, our Disaster Response Teams are mobilized and dispatched to implement emergency mitigation in a loss caused by fire, water, smoke, wind, or any disaster situation. Mitigating disasters is made easier because trained, experienced, professional technicians are at the forefront of our Disaster Response Teams. NCRI maintains a focus on preparedness when it comes to disasters which can result in damage to structure and contents, and more importantly, the individuals working or living in that structure. If you do not have a disaster plan in place, DO IT TODAY. Draft it, communicate it, test it, practice it, and practice it again. If you need assistance in preparing a plan, NCRI offers a planning guide to assist you. NCRI also offers Pre-Event Agreements which help you make the decision on your restoration contractor before an emergency forces you to make that very decision but under the most severe, traumatic circumstances. Contact us to request a copy of the guide or to request information on our Pre-Event Agreement. |
 Ted Mercer, FSRT, WRT, CMRS (EI) Vice President - Operations |
NCRI is continually seeking new methods of providing state-of-the-art restoration services. With cutting edge technologies, NCRI specializes not only in on-location content and structure cleaning, but also in content pack-out and in-plant cleaning and restoration. Thorough documentation and complete inventory methods help us to offer the optimum in assurances to each and every claim that critical contents will be properly managed. From ozone services to modern deodorization techniques to air duct cleaning, NCRI will provide the total restoration solutions in time of need. |
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NCRI incorporates cutting edge technology, training and 30 years of customer service experience to successfully mitigate any size loss. When a structure recieves damage due to fire or smoke, call the professionals at NCRI to implement corrective restoration. Our highly skilled technicians will provide structure restoration with the quality assurance that has become the trademark of NCRI. |
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Our technicians
bring experience, dedication and professionalism to the work site.
We provide continual training to introduce the latest advancements
in restoration services and to reinforce the standards of operation
in treatment of damage due to water, fire, smoke, wind or any natural
disaster. We utilize dry ice blasting, desiccant dehumidifiers and
special air duct cleaning equipment to successfully mitigate losses.
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When you contract with NCRI, we provide a 100% turnkey operation for any size residential or commercial reconstruction or remodel project. Whether it is structure damage resulting from disaster, or it is a remodel of a room, area, or wing needing a fresh look or a functional revamping, rely on the licensed and insured professionals at NCRI. We are the ONLY CALL you need to make for that special project, providing services from start to finish, from roof to basement. |
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ISO 9001 Worldwide more than 180,000 organizations have quality systems that meet the ISO requirements. More than 37,000 organizations in the United States have registered their quality system to the ISO standards. Most of the organizations are manufacturing or processing companies. NCRI leads this sector of the service industries in having achieved ISO 9001 registration. NCRI has prepared procedures and work instructions to meet the requirements of the ISO international standard. These procedures and work instructions have been implemented by NCRI and will be audited regularly by registered ISO lead auditors. The quality plan for NCRI is the collection of documentation consisting of the Quality Policy Manual, and all supporting System Procedures and Work Instructions. In addition, executive management creates annually a quality plan leading toward continuous quality improvement. That annual improvement plan states the purpose of the plan, how the plan will be accomplished, and the needed resources to achieve the plan.
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The professionalism and technical expertise we display in the field is carried on to our hub of operations in our administrative center. With two T1 lines, one for voice and one for data, our virtual office technology allows us to monitor claims handling 24/7, with the same focus on end user satisfaction. We assume the position of serving as an extension of the adjuster in the field, sharing the same goal of completing every job effectively and efficiently. We opt to be a participant in every preferred provider program available and strive to surpass insurance industry standards as a member of those programs. Through digital photo transference, we can provide quick and accurate reports of damage and subsequent stages of repair. Communication links via our broad band communications network keep us in continual virtual contact with adjusters, agents, corporate owners, facility managers and homeowners. With five servers and gigabytes of potential, we offer the technology of the future to the restoration industry today.
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